At Valm, we prioritize the safety and hygiene of both our customers and staff. Given the intimate nature of our products, we’ve crafted our return policy to ensure the highest standards of hygiene, customer satisfaction, and product integrity.
Return Policy
Our Commitment
Return Eligibility
1) Time Frame
- Returns can be initiated within 30 days of the product delivery date.
2) Conditions for Returns
- Broken or Damaged: If the product arrived broken or damaged.
- Wrong Item Received: If you’ve received a product that you did not order.
- Unopened & Unused: If you’ve changed your mind about your purchase and the product’s packaging remains unopened and intact.
Please note, due to the intimate nature of our products, and to ensure the safety and hygiene of our customers and staff, we cannot accept returns on any products that have been opened or used.
How to Initiate a Return
- Navigate to our Contact Us page.
- Fill out the provided form with the required details: name, email, order number.
- In the description box, clearly state the reason for your return.
- Our team will review your return request. If approved, you’ll receive return instructions and a return shipping label via email.
Return Processing
1) Shipping
- Use the provided return shipping label to send the item back to us, ensuring the product is safely packaged.
2) Inspection
- Upon receiving the returned item, our team will inspect it to confirm it meets our return criteria.
2) Refund
- Once the return is approved, a refund will be processed to your original payment method within 5-7 business days.
Return Shipping Costs
1) Wrong Item Received or Broken/Damaged Product
- In cases where you received an incorrect product or if the product arrived damaged, the return shipping costs will be borne by Valm.
2) Change of Mind (Unopened & Unused)
- Return shipping costs for unopened products, returned due to a change of mind, will be deducted from your refund.
Note on Product Hygiene
The nature of our products requires strict adherence to hygiene standards. Our return policy reflects this commitment to our customers’ well-being. We appreciate your understanding in this matter.
Need More Assistance?
For any queries or assistance related to your return, please reach out to our dedicated customer service team via our contact form. We’re here to help!